Refund policy

If your item arrives broken or faulty, please contact us within 10 days of purchase. If the item has arrived faulty we will offer the option of a full refund or replacement. Unfortunately we cannot guarantee a refund of the cost of posting your items back to us but may offer this at our discretion.

We cannot offer refunds or replacements due to 'change of mind' purchases, so please choose your items carefully. 

Please endeavour to keep all original packaging if there is an issue with your order. If you receive an incorrect item, please do not open or use it, we can not process returns on used items.

If you wish to cancel an order before it is shipped, please email or phone us. If we are able to catch it in time, we can issue a store credit for the value of the order. Unfortunately orders that are already with the Courier can not be cancelled. Please think carefully before placing your order, we work really hard to get all orders out with overnight delivery so often it’s hard to locate an order before it’s with the Courier.

Afterpay Returns

Refunding an Afterpay purchase is just like a refund on a debit or credit card. Once the transaction has been completed at the register it takes time for the bank to process money back to the customers bank account.

Afterpay processes the refund immediately and will send the customer an email to confirm that the refund has been applied. The bank may take 48 hours or longer to refund any money to the customers card.

https://www.afterpay.com/en-NZ/terms-of-service

Laybuy Returns

 see Laybuy's consumer terms

https://www.laybuy.com/nz/consumer-terms 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@innerblissbeauty.co.nz

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.